Refund policy

Refund Policy

Last Updated: October 2, 2026

Thank you for shopping with SETSUGEKKA.

Digital Products

All products sold by SETSUGEKKA are digital products, including downloadable Lightroom presets. No physical products will be shipped.

Except where applicable law provides otherwise, we do not offer change-of-mind refunds, returns, or exchanges once a digital product has been downloaded or accessed.

Subject to your statutory rights, refunds are generally not available for:

  • a change of mind or an accidental purchase;

  • dissatisfaction based solely on personal preference or aesthetic expectations;

  • purchasing a product for software or devices that are clearly identified as incompatible; or

  • technical difficulties caused solely by your software, device, installation, or configuration, where the product otherwise works as described.

Preset results vary depending on the original photograph, lighting, exposure, and other image characteristics. Please review the product description, examples, and compatibility information before purchasing.

These exclusions do not apply where the product is defective, misleadingly described, or otherwise fails to meet requirements imposed by applicable law.

Defective, Incorrect, or Inaccessible Products

Please contact us at contact@setsugekka.store if:

  • you receive the wrong product or files;

  • the downloaded files are corrupted;

  • the product materially differs from its description;

  • the product does not function as described on supported software; or

  • you cannot access your purchase because of an issue attributable to SETSUGEKKA.

Where appropriate and permitted by law, we may offer technical assistance, corrected files, or a replacement download.

If the issue cannot reasonably be resolved, or if you are entitled to another remedy under applicable law, we will provide the appropriate remedy. This may include a replacement, price reduction, cancellation, or refund.

You are not required to accept technical assistance or a replacement where applicable law entitles you to an immediate refund or another remedy.

Compatibility

Our presets are created primarily for Adobe Lightroom Classic unless the product page states otherwise.

Please check the supported software, versions, devices, and any additional requirements listed on the product page.

A compatibility-related refund is generally not available where the requirements were accurately disclosed, and the product works as described. This does not limit your rights where our compatibility information was inaccurate, incomplete, or misleading.

European Union, Norway, and Iceland

Consumers in the European Union, Norway, and Iceland generally have a statutory withdrawal period for distance purchases, subject to applicable exceptions.

For paid digital content supplied without a physical medium, the right of withdrawal may be lost when supply begins, but only where all applicable legal requirements have been met. These include your prior express consent to supply beginning during the withdrawal period, your acknowledgement that you will lose your right of withdrawal, and the required confirmation of that consent and acknowledgement in a durable medium, such as email.

Downloading or accessing a product does not, by itself, remove your right of withdrawal if the required conditions have not been satisfied.

Any valid loss of the right of withdrawal does not affect your statutory rights concerning defective or non-conforming digital content.

If you wish to exercise a withdrawal right that remains available, please email us with a clear statement of your decision and enough information to identify your order. You do not need to use a particular form.

Taiwan

Consumers in Taiwan may have a statutory seven-day right to rescind a distance purchase, subject to exceptions under applicable law.

For digital content supplied without a physical medium, an exception may apply where we inform you before purchase that the statutory seven-day rescission right will be excluded and obtain your prior consent before supplying the content.

We will rely on this exception only where the applicable requirements have been satisfied. If they have not been satisfied, your statutory rescission rights remain unaffected.

This exception does not remove rights or remedies relating to defective, incorrectly supplied, or misdescribed products.

Australia

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law.

Where that law applies, you may be entitled to a refund or replacement for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to an appropriate remedy for other failures to meet consumer guarantees.

We do not offer change-of-mind refunds except where required by law or otherwise approved under this policy.

New Zealand

Nothing in this policy limits rights or remedies that cannot be excluded under the New Zealand Consumer Guarantees Act or other applicable consumer law.

Where an applicable consumer guarantee is not met, we will provide the remedy required by law. Depending on the circumstances, this may include correcting the problem, replacement, cancellation, a refund, or compensation.

We do not offer change-of-mind refunds except where required by law or otherwise approved under this policy.

Other Countries and Territories

For customers in all other countries and territories where we accept orders, this policy applies subject to the mandatory consumer protection laws applicable to the transaction.

Any statutory cancellation, refund, guarantee, or other remedy takes priority over a conflicting provision of this policy. Downloading or accessing a product does not remove rights that applicable law does not permit us to exclude.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible.

After verifying the transactions, we may refund the duplicate purchase where appropriate. This does not limit any refund right provided by law.

Unauthorized Transactions

If you believe your payment method was used without authorization, please contact us promptly and notify your payment provider.

We may request information reasonably necessary to investigate the transaction. Contacting us does not limit your rights through your payment provider or under applicable law.

How to Request Assistance or a Refund

SETSUGEKKA
Email: contact@setsugekka.store
Website: https://setsugekka.store

Please provide, where available:

  • your order number;

  • the email address used for the purchase;

  • the product name; and

  • a description of the issue or the right you wish to exercise.

For technical problems, we may request screenshots or other information reasonably necessary to assess the issue. Proof of a defect is not required to exercise a statutory withdrawal right that does not require a reason.

Approved or legally required refunds will normally be issued to the original payment method, unless another method is agreed or required by law. We will follow any applicable statutory refund deadline. The time taken for funds to appear in your account may depend on your payment provider.

Abuse and Fraud

We may investigate suspected fraud, refund abuse, or unauthorized redistribution. Any action we take will remain subject to applicable law and will not remove mandatory consumer rights or remedies.

Your Statutory Rights

Nothing in this Refund Policy excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.